Terms and condition
We reserve the right to refuse admission to our courses and may ask individuals to leave if there is aggressive, violent, abusive, or threatening behavior. Discriminatory behavior or threats to the safety of the lecturer or delegates will not be tolerated, and appropriate action, including legal proceedings, may be taken.
You have a seven-day ‘cooling off’ period after the booking has been made provided that you have booked a course more than 5 weeks in advance. This period does not apply for bookings within 7 days of the course or if you have viewed the course material. The full course fee will be payable.
Once a booking is confirmed, you will have immediate access to the course content. If you view the content, your payment becomes non-refundable. If you do not review the content and you change your mind within 7 days of your booking, Belmatt will discuss refund options available. This is provided on a discretionary basis.
Please note once a booking is made you have entered into a contract. Provisional bookings are not accepted.
We advise that you do NOT book travel and accommodation until you receive your course information pack with the venue details. When booking, you will receive delegate information. However, the course confirmation for classroom sessions is sent 2-3 weeks before the course commences. Belmatt Healthcare Training cannot reimburse you for travel costs. It is advised you take appropriate insurance. Refunds may be considered in exceptional circumstances such as when Belmatt cancels on the scheduled course day.
Belmatt Healthcare Training reserves the right to change the venue, cancel a course, amend the dates and/or fees and course tutors at any time and without prior notice. In the event of unforeseen circumstances such as natural disasters, acts of terrorism, pandemics, or unforeseen emergencies, Belmatt Healthcare Training reserves the right to cancel or reschedule a course at short notice.
Fees will be refunded in full should delegates not wish to attend the alternative date.
Belmatt Healthcare Training will not reimburse any travel, accommodation, or other expenses incurred and suggest that candidates take appropriate travel insurance.
Employer or third party sponsored applications. An invoice is raised once an application is processed. Payment is due within 30 days of the issue. When available, please quote invoice numbers. In the event a purchase order is raised, kindly ensure this is sent to our finance department, and payment is made before the course starts to avoid entry refusal.
It is strongly advised that funding be secured before booking a course. If an employer refuses to pay, the attendee/delegate is liable for full payment.
Bookings made by self-pay candidates must be paid in full within 30 days of application or 4 weeks prior to the course commencing, whichever is soonest. Payment for courses can be split into two or three payments. This option is only open when agreed in advance with Belmatt Healthcare Training. If you are interested in this option contact us on [email protected] or 0207 6928709. Please do not turn up at courses, online or classroom unless payment has been made or there is a payment arrangement in place.
Email [email protected] if you are interested in this option. Payments must be completed before the course commences. We do reserve the right to refuse access to the course if payments are not made in full prior to the start date. Payment plans can only be arranged for courses over £300.00.
Some courses offer the option of paying a deposit to secure a place. Please note that this deposit is non-refundable.
Cancellations received five weeks before the start of the course may be liable to a £25 cancellation fee. Cancellations received within 5 weeks of the event are liable for the full course fee. All cancellations must be made in writing and sent via email. We are happy to accept a substitute candidate at no additional cost but do require their contact details. Full payment will be due from anyone who fails to attend.
Classroom Courses: Courses usually run from 10:00 am - 4:00 pm. Timings will be confirmed in your course information pack, 2-3 weeks before the event. On some occasions, these timings may change, and you will be given sufficient notice or contacted directly, should this occur.
Web-Based Live Online Courses using Microsoft Teams or Zoom: These courses usually start at varying times. Please see your invite link and course information page for timings. We reserve the right to refuse access to online ‘live’ sessions half an hour after the session starts. Unless specified, we are unable to offer recordings of sessions.
E-Learning: These are self-paced and can be accessed immediately. You will be given 6 weeks access to review course material. On successful completion of the MCQ and evaluations, you will be issued a certificate. Further access is discretionary.
Courses are accredited by CPDUK. Certificates are usually emailed to you 28 days after completion of the course. We are not a university or college. The courses are for CPD learning and are not taught at any specific level such as Level 6 or 7. Credits from these courses are NOT transferable to university Masters or Degree programs. While most organizations recognize our courses, we cannot guarantee you a promotion or employment after attending our courses. We recommend discussing APeL conditions at universities who may require you to complete a further work-based learning module for further credits. This must be discussed with the program director and admissions team at the higher education facility.
Our courses are delivered by experts in the field, specialist nurses, doctors, pharmacists, and paramedics who may also have academic roles in universities and colleges. We endeavor to constantly align our content with current higher education strategy.
In the event that information is being passed to ‘interested third parties’, attendees have the option to opt out. Please make a note on your evaluation form or email us directly if you do not wish to be contacted by the marketing team or third parties. Customers have the opportunity to have their details deleted from our files at any time, upon request.
Sponsored events will be disclosed and information shared only with the consent of delegates.
If you want to speak to someone about a complaint, you can call our call center on 020 7692 8709 (lines are open 8:30 am to 5:30 pm Monday to Friday, excluding bank holidays), where we will try to resolve the issue if we can.
If you prefer to email your complaint, Email [email protected]. If you’re still not satisfied, ask for your complaint to be escalated to Staffan Almér [email protected]
We will need:
We aim to respond to complaints within 20 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.
If the problem is still unresolved, you can make a formal complaint to our Complaints Manager Saloshni Naidoo.
You can make a formal complaint by post, online, or by phone.
Write to:
Complaints ManagerFill in our web contact form (please put ‘For the attention of the Complaints Manager’ in the subject line).
Phone our public enquiries call center on 020 7692 8709 (lines are open 8:30 am to 5:30 pm Monday to Friday, excluding bank holidays). Our call center staff can take a note of your complaint to pass on to the Complaints Manager or arrange a suitable time for an advisor to do so. Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered. We recommend you contact us immediately to highlight concerns or dissatisfaction, and we will endeavor to resolve it as quickly as possible. We value you as a customer and hope to support your educational journey in a positive way.
When you’ve made your complaint, we will: